Customer Success Manager (gn)

Permanent employee, Full-time · DE-Munich, DE-Rohrbach, Remote (DE-Bayern)

Our vision for this role:

As our Customer Success Manager (gn) you will be a significant part of our Mission of a Customer Centric organization. You will be a team member of our Customer Success Team in a time of growth, international expansion and ensure digital coaching contributes to the success of our customers, no matter if they are global enterprises or young startups. You will work with customer success managers in the DACH region and report directly to our Head of Customer Success.

Your current tasks with the opportunity to grow – What will Your life at Contentserv look like?

Drive Customer Success Outcomes

Increase renewal rates of existing customer base and reduce churn in Europe, (USA and JAPAC if necessary)
Expand our revenue in accounts through cross-sell and up-sell
Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
Drive new business growth through greater advocacy and reference-ability
Shape our product offering to support the above outcomes
Accurate sales pipeline management and reporting
Preparation of Contentserv presentations at interested medium-sized companies
Coordination of requirements with interested parties
Independent presentation of customized solutions on-site or via webinar
Cooperation with partner agencies with regard to implementation of acquired projects
Documentation of customer communication & information about existing customers in the CRM system
- Follow-up of all CSM offers
- Organization of quarterly business reviews with existing customers

Enhance Effectiveness and Efficiency (Through Technology)

Work within and between all teams and identify, create and improve standardizing processes
Leverage new technology and make better use of existing one, e.g. regarding support system, customer marketing software and reference and advocacy solutions and Customer Success Management platform

Continious managing of Customer Success Activities

Onboarding Customers
Training
Professional Services
Customer Success Management
Renewals
Cross-sell / Up-sell
Advocacy

Inspire Customer Success Across Compan

Create company-wide culture of Customer Success spirit
Align with Marketing around marketing to existing clients
Align with Product around driving product roadmap
Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
Align with Executive Team around key metrics and objectives
Create company-wide customer feedback loop

Your Profile – What do you need to fit in?

Experienced professional with 3-5 years experience in customer success management or account management. Professional services experience is a plus.
Knowledge of customer success metrics
Distinctive communication and interpersonal skills that inspire and motivate your international colleagues and customers
Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation and planning
Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
Willing and able to address escalated client issues with speed and urgency
Fluent in German & English, French would be desirable

Your personality – Be a part of our relentless pioneer strategy:

Comfort working in highly flexible, entrepreneurial environment
Strong ability to establish priorities and make decisions
Dynamic and inspiring personality, high energy level & willingness to perform, positive charisma, distinct enthusiasm
High service mentality and excellent communication skills to quickly build trusting relationships
Working method is characterised by structure, pragmatism and reliability

Some good reasons to join our Team:

We offer you a versatile job with high personal responsibility and european challenging tasks
You can work in a professional, international working environment with flat hierarchies and short decision-making paths
We live a co-operative and respectful corporate culture with fun at work and room for own ideas
You have the chance to learn, develop and grow with support of our whole international team
You can profit from competitive remuneration structures and a wide range of benefits.

Are you curious? Let’s find out if we’re a good match!

We look forward to becoming acquainted with you!

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About us

Hi! We’re Contentserv
We enable product experiences that power future-focused brands, manufacturers, distributors, and specialized retailers. Our state-of-the-art, all-in-one platform deeply rooted in AI, empowers you to effortlessly craft and manage product content, accelerate time-to-market, and curate personalized customer journeys that etch your brand into memory.

You want to learn more about us, please click here!

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We are looking forward to hearing from you!

Thank you for your interest in Contentserv. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to jobs@contentserv.com